We don't stay on the same path as every other host out there. We try to make things better for the customer by providing amazing support, however we do not create insane prices as a result of this.
We provide a 99% uptime guarantee* on all of our internet services, this includes: VPS, Dedicated Servers, Shared Hosting, Game Hosting, VPN, and Proxy Services. If your service goes down for a period of time that brings it under 99% uptime for the month you will receive a full months credit.
When you submit a ticket to our support panel you can be assured that a team member is reviewing and working on it as soon as they get the notification of its arrival. All of our staff get email notifications to make sure that they can help you within a timely manner. All of our tickets are guaranteed to be answered within 24 hours** or you will get a 25% credit on your next invoice.